Customer Experience
& Trust

Driving automated personalized customer experiences, to increase revenue and customer satisfaction, is at the forefront of service providers’ minds. Share your experience of how to create and manage complex digital services through the lens of design-thinking, to deliver brand loyalty and ensure business growth is met every step along the way.

Eligibility Check List
In order to be eligible for this award, the entry should:

  • Be a joint entry outlining a digital transformation business-case study, with your commercial partner
  • Represent a current TM Forum member in good standing
  • Utilize TM Forum’s best practices and standards to deliver quantifiable business value

Judging Criteria
The following criteria will be used when evaluating the entries:

  • What is the business challenge you solved in this case study and how does it develop the theme of the award? (weighting: 25%)
  • Describe the key business benefits that make your case study a strong candidate for this award. (weighting: 40%)

o You must include at least 6 quantifiable facts that prove the value of your entry

o What digital transformation innovation does the case study highlight?

  • How you used TM Forum assets to enable these achievements. (weighting: 25%)
  • What challenges did you face and how did you resolve them? What were the lessons learnt? (weighting: 10%)