IT transformation award

This award recognizes the communications, digital infrastructure or media service provider which has made the greatest strides in transforming their IT function from being a reactive, inflexible organization to being a pro-active, flexible and integral part of the business which can respond quickly to changing business requirements and inspire new capabilities and products.

2019 Finalists:

BT | Torry Harris Business Solutions • China Mobile | Huawei • China Telecom • Deutsche Telekom • Infosys | Telstra • Saudi Telecom Company

2019 winner:

“The 5G era is very important and very exciting. We have leveraged many assets from TM Forum… TM Forum’s Business Process Framework (eTOM) gave us a framework to establish our process and we leveraged TM Forum’s Information Framework (SID) to build an end-to-end data model.”


China Mobile and Huawei won this award for use of artificial intelligence (AI) enabling 5G operations. China Mobile transformed its operational support systems (OSS) to support 5G with the adoption of TM Forum Open APIs, open source communities and AI technology.